View the Transforming Libraries Webinar Series

 

Informative webinar recordings of Soutron Global’s Transforming Libraries series are now available for download.

Please choose from the following:

Transforming Libraries: Knowledge Services – From Theory to Practice

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. What is the most important question I ask myself as a specialist librarian/information professional?
2. What quantitative measures replace (or coordinate with) “library-like” qualitative measures?
3. How do I “conserve what works and abandon what doesn’t” and at the same time meet the client’s Knowledge Services needs?

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Transforming Libraries: Knowledge Services: Connecting Strategic Learning with Information Management and KM

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. How is the classic Knowledge Services ‘convergence’ positioned in your specialized library?
2. What is the role of the information professional in managing Knowledge Services?
3. Is there a reliable Knowledge Services ‘champion’ or ‘sponsor’ available to support your professional work?

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Transforming Libraries: Winning with Knowledge Services – Connect with the Company’s Mission, Vision, and Values

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. What is the organizational “culture” with respect to the company’s mission, vision, and values?
2. Are the specialized library/information center’s mission, vision, and values statements published and disseminated?
3. Is there a specific and actionable link between the specialized library’s offerings and what the company is seeking to accomplish?

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Transforming Libraries: Knowledge Services: Managing the User Experience

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. Are user needs clearly established in the organization where you are employed?
2. What is the role of customer service/user impact surveys in measuring the user experience?
3. How does your professional expertise and experience impact the user experience in the specialized library?

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Transforming Libraries: Knowledge Services: What’s Expected?

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. Let’s address “the L word”: Do you (and your colleagues working in the library with you) speak the same language as organizational management, with respect to the role and purpose of the library? What about your clients?
2. How does your job description – and those of any staff who work with you in the library – connect to management’s expectations about the unit?
3. Likewise, what are the expectations of identified knowledge services users in the parent organization (your clients)? Do you have monitoring or assessment procedures in place, so you know their expectations?

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Transforming Libraries: Measuring Knowledge Services: Critical Success Factors

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. In the knowledge services operation for which you are responsible (specialized library, research unit, records management department, etc.), what performance measures are in place?
2. Is there a measurement strategy for enterprise-wide knowledge services?
3. Does your organization utilize a return-on-investment (ROI) or effectiveness measures framework? Is your knowledge services business unit included in this framework?

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Transforming Libraries: KM and Knowledge Services: Consensus or Simply Shared Principles?

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. Do you have a clear picture of knowledge services implementations in departments other than your primary work unit?
2. What is the ‘general understanding’ in your organization about the value of knowledge?
3. Who decides if a knowledge-focused activity is worthwhile (database development, web site upgrade, subject search using external resources, etc.)? Is there a standard process or are decisions made ‘on the fly’?

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Transforming Libraries: The New Knowledge Services: Connections not Collections

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. Do other business units/departments in your organization collect and deliver information to users? If so, do you have a relationship with the managers of those units?
2. Are you responsible – or closely connected with the people responsible – for the company’s knowledge assets?
3. With respect to the ILS or other information management system used in the business unit where you work (library, records management unit, archives, etc.), what are your expectations?

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Transforming Libraries: Your Career Prospects – How Do You Re-Focus Your Knowledge Work So You Are Indispensable

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. What’s the status of knowledge services in your organization? Do you have an informal ‘idea’ or concept about how the company can improve knowledge development/knowledge sharing (KD/KS)? Or even if KD/KS should be improved?
2. What is your relationship with the most senior and most authoritative decision-maker, with respect to KM/knowledge services?
3. What are your own wishes, with respect to working as a strategic knowledge professional? Do you want to be a knowledge thought leader in your employing organization?

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Transforming Libraries: The Strategic Knowledge Professional as Knowledge Thought Leader-Influencer, Communicator, Doer

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. Is your specialized library/knowledge resource center recognized as “successful” (however success is defined)?
2. What is your influence in the organization where you are employed?
3. Do you participate in decision-making in situations that are not related to the specialized library?

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Transforming Libraries: Managing the Change

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. KD/KS doesn’t work with the ‘same old, same old.’ Are you prepared to be a change agent in your company?
2. What are the four principles of change management, and how do you apply them as you bring knowledge services into your organization’s management framework?
3. If there is resistance (and there will be), what tried-and-true solutions move stakeholders from resistance to support?

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Transforming Libraries: Sponsorship and Leadership Buy-In

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. With respect to KM and knowledge services, can you identify the “top influencers” in your organization?
2. What is the relationship between these people and senior management?
3. How would you characterize your own role as a knowledge services thought leader in the company?

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Transforming Libraries: How Does Successful KD/KS Affect Workflow?

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. When you have successfully established your organization as a knowledge culture, what knowledge development and knowledge sharing (KD/KS) activities are done differently?
2. What are the tangible and measurable benefits of a strong knowledge services framework?
3. How do you measure your KD/KS success, and how do you convey word of that success to the influencers in the company?

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Transforming Libraries: The Art of Prioritization

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. Why should my company move to a KM/knowledge services management framework?
2. How do I evaluate the “current state” of information management and knowledge services delivery in the company?
3. What steps can I take to re-structure knowledge development and knowledge sharing (KD/KS) at the company?

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Transforming Libraries: Building My First Knowledge Initiative: What Do I Do?

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

My boss has tasked me to be the team lead for developing a corporate “knowledge bank,” a repository for certain project-related content.

1. What do I do first?
2. Is this project an opportunity for transforming the specialized library into the corporate knowledge center?
3. I am expert at working with the user. Can a ‘self-service’ knowledge development/knowledge sharing (KD/KS) content repository operate without an info pro/specialist librarian to guide the user?

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Transforming Libraries: What’s Required?

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. What is the governance ‘picture’ for sharing knowledge in your organization? Who owns the content?
2. Does your system allow for integrating this knowledge into the organizational workflow?
3. Can you and your team – with the tools you have – operate the specialized library as the company’s knowledge nexus?

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Transforming Libraries: Knowledge Expertise = Knowledge Effectiveness

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. As an information and knowledge professional, how do I ensure my relevance to my employing organization?
2. What is the best way to establish how well corporate knowledge/intellectual capital is used to achieve organizational effectiveness?
3. Is there any single immediate action I can take to contribute to the company’s success in knowledge development/knowledge sharing (KD/KS)?

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Transforming Libraries: Alternate View of Library Budgets: A Living Document

Presented by: Janice Henderson, Law Librarian.

Topics covered:

1. How to create a budget and business plan for your library?
2. How to use your budget throughout the year as a focal point to support library services?
3. How to use strategic budgeting?

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Transforming Libraries

Presented by: Deb Hunt, Principal of Information Edge, and 2013 SLA President.

Topics covered:

1. Do you want to increase your library’s value within the organization?
2. Have you considered improving your library visibility to your users?
3. Do you want to eliminate unnecessary IT costs?

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(*) A link to the requested webinar will be sent to you via email.

If you’d like more information please get in touch.