Transforming Libraries: KM and Knowledge Services: Consensus or Simply Shared Principles?

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. Do you have a clear picture of knowledge services implementations in departments other than your primary work unit?
2. What is the ‘general understanding’ in your organization about the value of knowledge?
3. Who decides if a knowledge-focused activity is worthwhile (database development, web site upgrade, subject search using external resources, etc.)? Is there a standard process or are decisions made ‘on the fly’?