Transforming Libraries: Knowledge Services: What’s Expected?

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. Let’s address “the L word”: Do you (and your colleagues working in the library with you) speak the same language as organizational management, with respect to the role and purpose of the library? What about your clients?
2. How does your job description – and those of any staff who work with you in the library – connect to management’s expectations about the unit?
3. Likewise, what are the expectations of identified knowledge services users in the parent organization (your clients)? Do you have monitoring or assessment procedures in place, so you know their expectations?