Transforming Libraries: Managing the Change

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. KD/KS doesn’t work with the ‘same old, same old.’ Are you prepared to be a change agent in your company?
2. What are the four principles of change management, and how do you apply them as you bring knowledge services into your organization’s management framework?
3. If there is resistance (and there will be), what tried-and-true solutions move stakeholders from resistance to support?