Transforming Libraries: Measuring Knowledge Services: Critical Success Factors
Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.
1. In the knowledge services operation for which you are responsible (specialized library, research unit, records management department, etc.), what performance measures are in place?
2. Is there a measurement strategy for enterprise-wide knowledge services?
3. Does your organization utilize a return-on-investment (ROI) or effectiveness measures framework? Is your knowledge services business unit included in this framework?