Transforming Libraries: Measuring Knowledge Services: Critical Success Factors

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. In the knowledge services operation for which you are responsible (specialized library, research unit, records management department, etc.), what performance measures are in place?
2. Is there a measurement strategy for enterprise-wide knowledge services?
3. Does your organization utilize a return-on-investment (ROI) or effectiveness measures framework? Is your knowledge services business unit included in this framework?