Transforming Libraries: How Does Successful KD/KS Affect Workflow?

Presented by: Guy St. Clair, President and Consulting Specialist for Knowledge Services at SMR International.

Topics covered:

1. When you have successfully established your organization as a knowledge culture, what knowledge development and knowledge sharing (KD/KS) activities are done differently?
2. What are the tangible and measurable benefits of a strong knowledge services framework?
3. How do you measure your KD/KS success, and how do you convey word of that success to the influencers in the company?