Product Support

 

We’re proud of the support we offer our clients. We provide timely, reliable, professional support by telephone, email or our interactive web-based client service center. We work with you to resolve any problem or question you might have about your library services, knowledge asset management, or information management solution.

Software Maintenance

Soutron Global solutions continually evolve, using the latest technologies. We depend on collaboration and feedback from our clients and partnerships to develop software that meets your needs. We encourage our clients to share ideas for new system features and they often help us by setting priorities for new enhancements.

We respond to your suggestions for improvements, provide new features and ensure that the software is as problem-free as possible. Our dedication and commitment to continuous improvement supports our ability to meet your evolving information management and library automation needs.

Help Desk Support

Our Help Desk is staffed by professional librarians and industry-trained technicians. Our friendly and knowledgeable experts can be reached when you need us, regardless of your location. The Help Desk is charged with providing superior and timely support for all Soutron Global solutions.

The Help Desk can be reached by telephone, email or by using the interactive web-based client service center. Clients also have access to an online manual where many frequently asked questions and answers can be found.

System Implementation

We provide a comprehensive implementation solution: software installation, data conversion, and system training. Your dedicated project manager will make certain that your project goals and deadlines are met by developing an implementation plan that meets your specific needs.

We will present you with a data conversion specification document that outlines how your data is converted and the final form of your database. The implementation is not considered complete until you are satisfied with the results.

We are committed to your success. Our goal is to provide you with a positive, seamless implementation, one that will lead to a long-term partnership.

Contact us for further information about our support services that are designed to help you get the most from your system.